At CORZO & DE PABLOS ABOGADOS, we operate under the umbrella of the EC Regulation 261/2004, the Montreal Convention, the Warsaw Convention, and the Spanish Security Programme, among others.

 

HOW DOES IT WORK?

 

i. We advice the airlines customer services departments regarding compliance;

 

ii. We attend passenger complaints from the moment the complaint is filed until the end of the process. We shall advice the airline of its options, follow its instructions and look forward to reach a settlement or to fight the case in court.

 

iii. We advice and deal with disciplinary proceedings, administrative or judiciary.

 

We believe that outsourcing these services has plenty of advantage for the airline companies, as it leads to

 

(i) generate savings in personnel and fixed costs;

 

(ii) provide customer services in a transparent, independent and objective way;

 

(iii) Provide comprehensive services by qualified personnel, from the moment the lawsuit is filed until the end of the process.